webflow · HeyBraza shows you
webflow form not sending email notifications
HeyBraza checks your form settings for a custom action or missing notification email and points at the exact field blocking your notifications.
a webflow form shows the success message but no email ever lands in your inbox. it's usually one of a few settings: a custom form action overriding webflow's handling, a missing notification address, or the site simply not published. here's how to get notifications flowing again.
short answer
forms only collect on the published site, never in the designer. then check site settings > forms has a notification address, and make sure the form's 'action' field is empty - a custom action sends the data elsewhere and disables webflow's own emails.
or do it yourself
- 1confirm your site is published - forms only collect submissions on the live published site, not in the designer.
- 2go to site settings → forms and check that a notification email address is set; re-add it if it's blank.
- 3select the form, open its settings, and make sure the 'action' field is empty - a custom action sends data elsewhere and disables webflow's own emails.
- 4check the spam folder and your form submissions list (site settings → forms → submissions) to confirm entries are actually arriving.
- 5if you use a webhook or zapier/make integration, verify it's connected and re-publish after any change.
steps last checked
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downloadcommon questions
why am i not receiving emails from my webflow form?
usually a custom form action is overriding webflow's handler, or no notification address is set - empty the action field, re-add your email, and republish.
do webflow forms work before i publish?
no - forms only capture and notify on the published live site, so test there, not in the designer preview.
